Return Policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Processing time: 2-3 Business Days.
Shipping time: Standard Delivery 11 - 18 Business Days
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Return Warehouse Address
Our authorized return warehouse is located in Savannah, Georgia, United States.
Return Warehouse Address (For Returns Only):
1699 Chatham Parkway
Savannah, GA 31405
United States
Important: This address is designated solely for receiving authorized product returns and is not the registered business address of Zavrlyprime's legal operating entity.
Zavrlyprime is operated by NXiangyang Shahou Trading Co., Ltd., a legally registered company in China.
Registered Business Address:
Room 808-2, No. 132, Zhangqiao Community, Zhangqiao Street, Fancheng District, Xiangyang, Hubei, China
To ensure proper processing, please contact us at [email protected] before sending any returns. Our customer support team will provide the applicable return instructions.
Unauthorized returns may not be accepted.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@Zavrlyprime.com
Please contact our Customer service at [email protected] to get the return address.